Privacy Policy

At Treasure International Gift Shop, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us — whether shopping online, booking beauty clinic services, or visiting our store at Signature Mall, 2nd Floor, Mombasa Road, Nairobi, Kenya.

1. Information We Collect

We collect personal data to serve you better. This may include:

  • Name and Contact Details – Full name, email, phone number, delivery address.

  • Payment Information – For processing purchases (securely handled by third-party payment providers).

  • Order History – What you bought, when, and your preferences.

  • Appointment Details – Booked beauty or wellness services.

  • Website Usage Data – IP address, browser type, device used, and browsing behavior (via cookies).

2. How We Use Your Information

We use your data to:

  • Process orders and deliver products.

  • Confirm and manage bookings at our Beauty & Wellness Clinic.

  • Respond to customer service requests or inquiries.

  • Improve our services, offers, and website experience.

  • Send updates on promotions, new arrivals, or appointment reminders (with your consent).

3. How We Protect Your Data

We implement strong physical, digital, and managerial safeguards to protect your information:

  • SSL encryption for all online transactions.

  • Secure, access-controlled data storage.

  • Trained staff on customer data confidentiality.

4. Sharing of Information

We do not sell or rent your personal data. We may share it only with:

  • Trusted third-party payment gateways (e.g., M-PESA, Visa/Mastercard processors).

  • Delivery partners for order fulfillment.

  • IT service providers who help us run our website.

Each third party is contractually bound to protect your data.

5. Cookies & Website Tracking

Our website uses cookies to:

  • Remember your preferences.

  • Analyze traffic and improve site functionality.

  • Customize your shopping experience.

You can disable cookies through your browser settings, though some features may not work properly.

6. Marketing Communications

You can opt-in to receive updates about our products, offers, and events. You may unsubscribe at any time by clicking the link in our emails or contacting us directly.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing communications.

  • Lodge a complaint with Kenya’s Data Protection Authority.

8. Data Retention

We retain customer records only as long as necessary for service delivery, legal compliance, and business continuity — usually up to 6 years unless deletion is requested sooner.

9. Children’s Privacy

We do not knowingly collect information from anyone under the age of 18 without parental or guardian consent.

10. Contact Us

For any privacy concerns or requests, reach out to:
📧 privacy@treasuregiftshop.co.ke
📞 +254 718 572576
📍 Signature Mall, 2nd Floor, Mombasa Road, Nairobi, Kenya

By using our services, you agree to this Privacy Policy. We may update it from time to time, and any changes will be posted on this page.